This was the WORST experience I have had with a storage facility. I moved in about a year ago. In January they jacked up the price by $10/month without notifying me. Then I went to check on my stuff and noticed my unit leaked from the rain and ruined my medical books, clothes, and camping supplies. They were getting moldy so I took pictures and threw them out so the mold and mildew smell wouldn't spread. Not to mention there were roaches everywhere (I know it can be difficult to get rid of those creatures down here in the deep south but still!). When I tried to file a claim I was told that I wouldn't get any money because I hadn't shown my damaged items to the property manager... So even though they acknowledged there was a leak and I had pictures of my damaged items ($700 tent, $100 sleeping bag, clothes, and medical books and notes, etc.).. I couldn't get reimbursed at all. Not even one month free for the damages! The property manager then told me that the leak had been fixed but when I went back while it was raining.. there was still water flowing in from the wall! I am so disappointed. I pay $100/ month for most of my stuff to get damaged? ABSOLUTELY RIDICULOUS. DO NOT trust them with anything valuable or sentimental!
Treniece was very helpful and professional. She made sure all my questions was answered. She have the best customer service I have experienced in a while. I highly recommend this facility to all my friends and family.
Today is 11-11-17. Gate is still broken. When someone breaks into our units, I have more than enough evidence to show that I have been complaining about this gate. And I don't want insurance. I want everything in my unit replaced as I have photos of the contents as well. Paying $138 per month and my stuff is not secure. What's the point! I can buy a shed and put it in my backyard and save a lot of money.
I must say the property manager Treniece was awesome!!! Great customer service she explained everything from locks to insurance the property was very clean. If your looking for a place to store your stuff hit Mrs. Treniece up
The staff is inviting always happy to see customers and always willing to help. This is my second time having a storage with this facility and they will always be my first choice if I need ever move. The facility is clean, well lit at night, has very convenient hours of operation and grants such security to where what I have housed is secure. Best storage place on the westbank by far.
Gate is open 75% of the time. Had my lock popped off my unit. Said it was done by a customer on accident. So much stuff, I can't tell if anything is missing. Had to inform office about leaves covering the drains so water could go down. If it didn't cost me to move my stuff, I would. I don't feel my things are safe. Paying $138 per month and I feel like I have to check often to make sure everything is still there. The upkeep is horrible. Place looks abandoned.
Public Storage is a US Storage based in Harvey, Louisiana. Public Storage is located at 1850 Lapalco Blvd, Harvey, LA 70058, USA.
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